About Us
about us
Hi, I’m Ruth.
Qld Lamp Oil Supplies is a small family owned and operated business now based in Munruben in Logan, about an hour south of Brisbane city. We have been steadily growing since opening in June 2012.
Our primary focus is on Smokeless Lamp Oils along with a range of oil lamps and lamp accessories including wicks and glass lamp chimneys. We are now one of only a handful of Australian authorized distributors for USA lamp company Aladdin.
Our lamp oils are of the finest quality and are packaged in approved containers with child-resistant caps. This oil works perfectly in traditional oil lamps as well as contemporary oil candles such as our Firelight range or other oil candles including the G Wizz and Wolfard range. Our customers include lamp collectors, restaurants, beauty salons and anyone who loves the beautiful ambiance of an oil lamp or oil candle. Also, many churches have now discovered the benefits of using oil candles over traditional wax candles on the altar. Oil candles are cleaner, safer and far more economical and we now send our oil to churches all over Australia.
We now also sell an outdoor lamp oil, particularly effective in situations where oxygen supply is low such as in Greek or Macedonian memorial or cemetery boxes.
We pride ourselves on excellent customer service and strive to dispatch all orders within 24 hours of receiving them. We endeavour to reply to email enquiries within 1 to 2 hours. Our aim is to always provide you, the customer, with quality products at affordable prices.
Although we don’t have a shopfront, please call or email if you’d like to view any of our products or pick up your order from our home/office in Munruben so we can arrange a mutually convenient time. Best days for appointments are usually Mondays-Wednesdays mornings, although other days may well suit too. Sally & Molly our Spoodles would love to meet you, they love visitors!
We welcome any feedback on either our products or our website.
testimonials from all over australia
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1
“Thank you for organising my recent order of 2 traditional (Pixie) oil lamps & wicks. They have arrived intact, due to your efficient packaging. I am very pleased with my Pixie lamps, which are working great. You have a good website (informative & easy to use) and great service.
Keep up the good work.
Sincerely, Sonny”
Sonny – Palmerston, ACT.
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2
“Hi Ruth, Oil and wick brilliant. Many thanks” -
3
Hi Ruth,
Thanks so much for your help on the phone last week. I was so upset that my lamps wouldn’t burn.
The order arrived on Tuesday. I’ve filled the old lamps and the new Omnis with your lamp oil and everything is working beautifully. I love the Omnis. They are exquisite. I didn’t realise from the website that they floated but saw that in the brochure. The new wicks were a god send. The old wicks would not burn with the new oil. They were obviously too contaminated with the wrong oil I had used.
The packaging was incredible and everything was fine even though there was fragile stuff and heavy stuff together. You’ve worked this all out really well. I’m thrilled to have my lamps burning again. I just love the clarity and sparkle of the clear oil with the glass.
Again, thank you so much. Regards, Sue
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4
“excellente transaction, effectuée rapidement, et sans problème” -
5
We found out about Queensland Lamp Oil Supplies from a very helpful young lady at a camping supply store! A phone call to Ruth solved our problem of finding a new wick for an old lamp we had just purchased!
The friendly and informative service given over the phone was amazing! It has been a long time since I have experienced the joy of a pleasant phone conversation when making a product enquiry! I rang late in the afternoon, but our items were shipped the very next morning and we received in a very timely manner – absolutely delighted with the service and excited to see the other lovely lamps and items that are available! Looking forward to purchasing more! Thank you, Ruth.
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6
“Jeez! I hardly had time to turn off the computer and the courier was hammering down the door with my order! Great service, guys, I’m very impressed.” -
7
“Thank you for your reliable service and friendly manner from my initial email to delivery. It is a pleasant surprise these days to be provided with such a service. When we need further supplies I will certainly be in contact.” -
8
“Wow!!! Mega fast postage, received in 2 days!!!! Thumbs up!!!” -
9
“I made a recent purchase online and wanted to provide you with some feedback. I was so happy to find your website online after looking for quite some time for the lamp oils and replacement lamp chimney. The prices are reasonable and service was quick. I use my lamp a lot, and am now so happy I have a place where I can get all my items from, so conveniently. Thank you so much.” -
“It was a delight speaking to you, thank you for all the information. When I have more time I will look at your other products as they do look of interest to ourselves and perhaps our clients as presents.”
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“Thank you Ruth. The service is as good as the oil candles! God Bless.”
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“Just wanted to let you know, as promised, that Mum’s oil lamps arrived in perfect condition today. We are very happy as the weather is again dubious. Thank you for your prompt, courteous and professional service”
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“Hello, I just received my order from you. Thank you for your service – in supplying these items at a very reasonable price. They were sent to me unbelievably quickly. I have been unable to buy these scented lamp oils locally. BUY AUSTRALIAN – I most certainly will refer your company’s goods to family & friends in the future. Best Regards (again with thanks)”
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“Thank you for your prompt service it’s very much appreciated. I have the wick installed and working. Great to have my old lamp up and running.” Colleen.
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Thank you very much for the fast delivery. Didn’t expect them the next day after I ordered them.”
why choose us?
CUSTOMER SERVICE
We offer exceptional personalized customer service and advice regarding all your oil lamp and lamp oil needs.
FAST DELIVERY
Choose your best option: Australia Post Regular or Express Post are best for regional areas of Australia and will deliver to either street address or PO Box. We ship via Australia Post after lunchtime on Mon/Wed/Fri generally. Choose Courier option for speedy delivery within the East Coast of Australia to a street address only. Couriers collect from our office early each weekday morning. Couriers do offer delivery to many regional areas of Australia through their delivery partners but please allow a few extra days for your parcel to arrive.
Please don’t hesitate to contact us if you haven’t received your order within 10 days so we may follow up with our delivery partners.
CUSTOMER SUPPORT
Call Ruth on 0412651487 for product information or assistance with orders.
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